FAQ

Frequently Asked Customer Questions

• How do I know if my device has acquired GPS signal?
• How to transfer to another Team and replace another set of players?
• My device wont turn on, what do I do?
• Why won't a device show up in my Bridge?
• Can I transfer a player's data from one event to another event?
• My device is not connected to the Live Data GameTraka App?
• What are some key metrics for team sport athletes?
• Can I install the SPT Bridge on my mobile/tablet?
• How long is the average battery life?
• How often do I need to charge my device?
• How to update payment method?
• Difference of SPT 1 and SPT 2?
• How many players can I register?
• Will my SPT tracker be affected by water?
• Can I use the SPT 2 GPS without a computer or laptop?
• How long does delivery take?
• Does the SPT2 Pack include Heart Rate Monitor?
• Where can you buy the SPT products?
• How do I register devices in my GameTraka account?
• How to delete/remove team players?
• Is SPT data compatible with Strava/Garmin?
• What types of sports are SPT 2 GPS compatible?
• My device stopped recording for a few minutes during a game?
• Vest Sizes
• What is the process of refund?
• SPT Warranty
• What's the difference of GameTraka and SPT Bridge?
• Do you export raw data for a session?
• Can we get a replacement of the Charging Dock Adaptor?
• How to know if it's full of memory?
• Can I order standard vests and SPT GPS units separately?
• Does a heart rate monitor come with the SPT2 pack?