Upload Errors

Upload Error: Upload was rejected by server.

What does this mean? The GameTraka server has encountered an error when uploading your GPS files. This may have occurred because you are attempting to assign another performance to an athlete with an existing performance in the same event.

How can I fix this error? Double check your performance assignments and make sure that you have not doubled up on any athletes.

Upload Error: Could not connect to GameTraka. Are you still online?

What does this mean? The Bridge software has been unable to connect to your GameTraka account and upload your performance. 

How can I fix this error? Check that your computer is still connected to the internet and/or log back in to your GameTraka account in the SPT2 Bridge.

 

Upload Error: You have been logged out. You will need to log in again.

What does this mean? Your computer may have disconnected from the internet or your SPT2 Bridge has logged out.

How can I fix this error? Check that your computer is still connected to the internet and/or log back in to your GameTraka account in the SPT2 Bridge.

 

 

Upload Error: Unexpected server error.

What does this mean? The SPT2 Bridge was unable to upload or create a new event within your GameTraka account, the GameTraka server has returned an incorrect response.

How can I fix this error? Try and upload the file again.

or

Lodge a support request

 

 

Upload Error: Could not create event in GameTraka.

What does this mean? The SPT2 Bridge was unable to create a new event within your GameTraka account. This may be due to multiple errors.

How can I fix this error?

Lodge a support request

 

 

No Data: The SPT device did not acquire an acceptable satellite fix

What does this mean? SPT devices require a good quality GPS signal in order to log accurate performance data. In the case of this performance your device/s have had poor GPS signal and your device has not recorded the data needed to complete a performance.

Our software does its best to account for issues that may cause poor GPS signal connection. Areas that are close to several tall buildings or freeway overpasses can cause poor signal quality for any GPS device.

How do I fix this error? Turn your devices on in a clear outdoor environment and make sure they are on for at least 10 minutes before placing them inside athlete jerseys.

 

 

Assignment Error: Performances overlap and cannot be combined

What does this mean? You have tried to assign two performances to an athlete but these performances overlap each other.

or

This event has already been created and is already in the GameTraka cloud.

How can I fix this error? Make sure if you want to assign (eg. combine) multiple performances to one athlete, that the timing of the performances does not overlap.

or

Double check your GameTraka account to see if the event already exists.

 

 

Assignment Error: A player assigned is not in the team

What does this mean? You have attempted to assign a performance to an athlete who is not a part of your selected team. This may have occurred because another manager has made modifications to your team in GameTraka.

How can I fix this error? Please restart your SPT2 Bridge application.