Device Error: The SPT device gave an unexpected response.
What does this mean? Your device is not working as required. SPT2 Bridge cannot connect to your device and it has returned an error.
How do I fix this error? Possible solutions are as follows: Unplug and plug your device back in, make sure your device is charged and presents a blue battery light.
and/or
Erase the corrupted performance from the device and/or perform a hard reset on your device (by holding the power button down on your device for 8 seconds, you will see all the lights flash when the reset is occurring).
or
Device Error: The SPT device took too long to respond.
What does this mean? Your device is not working as required. SPT2 Bridge cannot connect to your device and it has timed out.
How do I fix this error? Possible solutions are as follows: Unplug and plug your device back in, make sure your device is charged and presents a blue battery light.
and/or
Close all other programs and processes running on your computer.
or
No Data: The SPT device did not acquire an acceptable satellite fix.
What does this mean? SPT devices require a good quality GPS signal in order to log accurate performance data. In the case of this performance your device/s have had poor GPS signal and your device has not recorded the data needed to complete a performance.
Our software does its best to account for issues that may cause poor GPS signal connection. Areas that are close to several tall buildings or freeway overpasses can cause poor signal quality for any GPS device.
How do I fix this error? Turn your devices on in a clear outdoor environment and make sure they are on for at least 10 minutes before placing them inside athlete jerseys.
Device Removed: The SPT device was removed during downloading.
What does this mean? Your SPT2 device was unplugged during the data download phase.
How do I fix this error? Make sure all USB connections between your SPT2 device and your computer are secure.
Make sure you are using the correct USB cord to plug your SPT2 device in to your computer. The USB cord must be a power and data transfer cord. We recommend using the cord supplied with your SPT2 device on purchase (link)
Do not turn the power to your SPT charge case off during data download phase.